Frequently Asked Questions

What is the patient portal?

The patient portal is a secure online website that gives patients, convenient, 24-hour access to their personal health information from anywhere they have an internet connection. Using a secure name and password patients can view their health information, such as recent doctor visits, clinical summaries, medications, and allergies. The portal allows you to do things such as directly communicate with your doctor through secure messaging. You may request prescription refills or appointments, and pay your bill online.

Why is using a patient portal important?

Accessing your personal medical records through a patient portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate making phone calls, or unnecessary trips to the office.

Is there a cost to use the portal?

No, the portal is free of charge.

When is my current patient portal changing?

The patient portal will “go-live” on March 10, 2020. You can still access the current portal through March 9, 2020. 

When can I enroll in the new patient portal?

You can enroll starting March 10, 2020, or later.

Can I access the portal through a mobile app?

Currently there is no mobile app.

Can I still pay my bill online?

Electronic bill pay will be available through the current portal either https://www.quickappointments.com/3/#/home/ceclc1 or https://9097.portal.athenahealth.com/ (depending on which you currently use) until March 9, 2020. Beginning March 10, 2020, bill pay will be available directly on our website.

Will I lose the information in my current patient portal?

Records from the current patient portal are only available to download or transmit for a limited time from now through March 9, 2020. See the instructions below on how to download or transmit your health information on or before March 9, 2020.

How can I recover my username?

When you access the portal, click the “Need help with your login?” link under the Login button. From the “Forgot Login Credentials” page, select the “Forgot Username” option. Follow the prompts to complete. If you are still having issues, please contact us at (703) 524-5777.

How can I recover my password?

When you access the portal, click the “Need help with your login?” link under the Login button. From the “Forgot Login Credentials” page, select the “Forgot Username & Password” option. Follow the prompts to complete. If you are still having issues, please contact us at (703) 524-5777.

How can I recover both my username and password?

When you access the portal, click the “Need help with your login?” link under the Login button. From the “Forgot Login Credentials” page, select the “Forgot Username & Password” option. Follow the prompts to complete. If you are still having issues, please contact us at (703) 524-5777.

Is the portal available in Spanish (or other languages)?

Currently the portal is only available in English.

Instructions to Download, Or Transmit Your Patient Health Information